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Terms & Conditions

Terms & Conditions

Travel conditions refer to the purchase of air tickets for persons over the age of 18. The airline is personal and can not be transferred to another person. It is the responsibility of the traveler to check that the information in the booking is correct regarding the name, destination, date, price, etc. on the booking page / in the confirmation ticket, which is available after booking. It is also the traveler’s responsibility to check that the traffic records contain accurate information and notify Orient Tours within a reasonable period of time if the tickets have not arrived by mail or by e-mail. It is also the traveler’s duty to check that the passport is valid and if a visa is required for the current destination.

The airlines operated by Orient Tours are responsible to their passengers according to the terms and conditions stated on the airline ticket. Orient Tours does not accept any liability for delays, lost luggage, canceled flights, etc. then this is the responsibility of the airline according to the rules on the ticket.

We reserve ourselves for possible price errors, incorrect prices from airlines, technical issues, data tables and changes outside of Orient Tours control. Should something be wrong, we will contact the ticket holder within 24 hours on weekdays.

Double bookings are not responsible, as airlines can cancel all locations.

Responsibility for travel’s execution 

ORIENT TOURS only communicates airline tickets and is not responsible for any timetable changes, canceled flights, lost luggage or other events related to flight travel. Such events are solely responsible for the respective airlines, so any claims arising therefrom must be made directly to the airline.

Your responsibility

It is your / traveler’s responsibility to take advantage of the terms of reference prior to purchase

You are responsible for the information you provide ORIENT TOURS is correct. For example, the name of the ticket matches your passport. You can be rejected at the check-in desk if the name in your passport and on your travel documents do not match exactly.

You are also responsible for the consequences and any additional costs that incorrect information may cause. Please read your travel documents carefully before departure and check that times, names, destinations etc are correct.

  • Read and accept the travel conditions prior to purchase.
  • Verify that all information is correct with regard to spelling of name and title, and that booked timetable is correct before the purchase is completed. By selecting payment options, you confirm the information provided.
  • When the purchase is completed, you will receive your ticket by e-mail within 24 hours. It is the customer’s responsibility to check that the number of ticket numbers matches the number of passengers. If your trip consists of two single tickets, each passenger must have a ticket number by road. If the ticket number is missing or there are any other uncertainties, Orient Tours will be contacted within three days.
  • Regularly observe the specified e-mail address, as all correspondence from us is via e-mail.
  • Continuously check flight times and any timetable changes for both home and away trips.
  • Check current check-in times for the entire trip.
  • Check with each airline from which airport terminal your departure is from.
  • Check visa rules for your final destination as well as for possible stopovers. You do this via the respective country’s embassy and the airlines you travel with.
  • Check passport rules and passport validity
  • Check which vaccinations are required prior to the trip.

Taxes and fees

In addition to the flight ticket, taxes and fees are often paid in most cases before departure from Sweden. However, there are certain fees that must be paid in cash before departure from foreign airports and therefore can not be paid from home. There may be changes in different countries during the trip.

flight times 

Flight times and numbers are preliminary. All flight schedules are specified in the local time applicable to the destination. This also applies to the times that accompany the confirmation.

Orient Tours is not responsible for any timetable changes or other changes made by the airline companies as they are out of our control and are not always communicated to us.

Always check with the airline when you travel on your own and re-confirm your reservation at least 72 hours before departure.

Technical stopover
Driving direct flights can mean that the airplane goes down the road, for example, to refuel. We mark this stopover at the customer’s confirmation as “Technical Landing”.
In the case of a technical stopover, it is the responsibility of the customer to check where it occurs and if there are special visa requirements.

travel documents

Tickets and other travel documents will be sent to you only by prior arrangement. Please check that the tickets are in accordance with your reservation and that your name is spelled correctly, that is the match (see above). If something fails you should contact us as soon as possible!

First Name: Enter the first first name of the passport, even if this is not a custom name.

Surname: Enter all surnames according to the passport.

Nickname or initials are not accepted.

If several passengers have identical first and last names (eg father and son), a second first name must also be entered in order to distinguish both of them.

In the case of marriage, the name of the booking must be in accordance with the information in the passport that will be used during the trip.

Please note that the reservation system will remove all spaces and punctuation marks between names. The island and island are changed according to the international alphabet to -> aa, island and island -> oe.

NOTE! If you travel on an electronic ticket, you are writing an E-ticket receipt from the link ORIENT TOURS has mailed to you.

When selecting paper tickets, even though electronic tickets are possible, a fee of 300 SEK will be added. This fee is not refundable upon cancellation.

Cancellation & Rebooking 

We must comply with airlines’ cancellation and refund rules for airline tickets. As a rule, economy class flights are not refundable, while flexible business class tickets are. The same goes for rebooking, which is usually not done on an economy class ticket while fully on a business class ticket.

In order to avoid losing big money for illness or the like, we recommend that you purchase a cancellation insurance in connection with your travel.

We use Solid Reseskydd AB ( www.solidab.se ) or Gouda Travel Insurance ( www.gouda-rf.se ). Their full terms of insurance can be found on their respective websites or in their brochures. If you cancel a trip with cancellation insurance, contact the insurance company for repayment. A refund of 1000 kr is non-refundable upon cancellation.

If canceled or modified without cancellation policy, a fee of 750 kr per ticket will be charged plus the airline fee for refund and / or change.

In case of rebooking after departure, the relevant airline is contacted locally at the destination.

Transfer or name change is not possible. In case of misspelled names, the airline may charge a service charge, which in some cases amounts to the full fare.

When determining the price of the trip (applies only to airline tickets, hotel reservations and travel packages only) the travel price does not include what the traveler has paid for cancellation insurance. Cancellation cancellation is subject to change according to the terms of the invoice. However, the registration fee / deposit is non refundable.

The passenger will cancel the trip as soon as possible after cancellation has occurred. The reason for the cancellation must be reliably confirmed by medical and / or family certificate to be submitted immediately.

After cancellation, the amount due by the traveler must be refunded without delay, but no later than 14 days after the cancellation.

Cancellation / Cancellation
When payment / selection of invoice or partial payment is made and the ticket is issued, the airline’s cancellation / cancellation rules apply. It is the customer’s responsibility to inform you about the rules that apply to the ticket before completing the purchase. This can be done by contacting customer service at info@orienttours.se or calling +46 8771 8 222.

In case the airline allows for a rebook, Orient Tours charges 750 SEK / ticket in handling fee in addition to the airline’s cancellation fee.

All rebookings are made by phone, remember to have your card available for repayment when you call us

Cancellations must be made no later than 24 hours prior to departure on either original booking or rebooking, whichever comes first. The rebooking is not completed until the cancellation fee has been paid and Orient Tours has sent a new ticket.

In cases where the airline gives a refund on a canceled ticket, it is always at a cost. In addition to the airline cancellation fee, Orient Tours takes 750 SEK / ticket. Flights taxes and consumption charges such as cancellation insurance, bankruptcy and service charge are not refundable. Refunds are made from the airlines and the handling time is 5-12 weeks.

Cancellation must be made no later than 24 hours before departure on the original booking. The trip is considered canceled only when Orient Tours confirmed the cancellation.

Reservation number must be entered in the event of cancellation or cancellation, this is to protect you as a customer so that no unauthorized person will gain access to your trip.

For cancellation or cancellation outside Orient Tours opening hours, please contact the airline directly.

Orient Tours never repays partially used ticket.
Flight taxes are never refunded upon cancellation.

special baggage

Unfortunately, we can not handle requests regarding reservation of special luggage, eg. windsurfing boards, weapons, bikes etc. In these cases, we recommend that you make the entire flight booking directly with the airline. Lost / damaged baggage: If you purchased a flight ticket, the airline you are traveling with will replace you under the aviation law if you lost or if you have lost a luggage. Any errors must be addressed immediately at the airport to the airline representative or airport luggage handling.

Solitary children and pets

We can not handle routines around lonely children but advise you to contact the airline directly for the entire booking.

Traveling with children

It is important that the correct age is stated on all children accompanying the trip. Their age will be checked by the airline. Please note that it is the children’s age at the date of residence. If the child is two years old, the child will be booked for more than two years. The same applies if the traveler is 12 years old during the trip. This should then be booked as an adult.

Children over two years must have their own chair.

It is the responsibility of the traveler / client to check whether special certificates are required for persons under the age of 18 who travel without a goalkeeper.

Infant

Infants must NOT fill 2 years during the trip, then children’s tickets 2-12 years need to be purchased. Children who are not two years old 2 can be booked as an infant. This means that the child has no own seat but is allowed to sit in the adult’s knee. Note that this applies to the entire trip, ie. The child may not have completed two years before the trip has ended. If the child is two years old during the trip, a child ticket must be booked for the entire trip. Orient Tours does not compensate for any costs that may arise in connection with the wrong type of ticket booked from the start. We can not guarantee the wishes of baby food and baby wagon on the flight as airlines can enter and make changes afterwards.

Technical problems
Orient Tours.se reserves the right to any technical issues, data tables, price errors and changes made by airlines outside our control. For example, airlines may display unavailable locations, timetable changes, or incorrect rates caused by data tables. We reserve the right to contact you within 24 hours of any changes made to your reservation. If the problem occurs during or during a weekend, we will contact you next weekday.

Right of withdrawal
The right of withdrawal does not apply to transport under the distance contract law. 
Nor do we have a 24-hour rule that we can apply to our bookings. Once the payment is completed and the ticket is issued, we do not have the opportunity to change the ticket but must follow the cancellation / cancellation policy from the airlines.

Double booking
It is the traveler’s responsibility to ensure that any double bookings are canceled no matter where they are made. The traveler may otherwise risk that the airline will cancel the double booking without notice. Orient Tours is not responsible for the cancellation or cancellation of airlines in connection with this.

Check-in
It is the individual airport and / or airline that determines how far before departure as check-in must have been. The increased security check in all airports around the world has meant that these times are now much longer than before. Therefore, be aware of when check-in is due for your trip.

Many airlines offer the service to check in online fr. about 22 hours before departure via their website. You usually need the airline booking number and / or ticket number found on the link that we have sent in the booking confirmation.

Hotel
Cancellation of a hotel reservation earlier than three days prior to check-in costs 500 SEK. If canceled later than 3 days before check in, the cost of the first night will be SEK 500 +. No refund will be made retroactively on unused hotel tickets, this must be done before departure from Sweden. Some hotels are subject to stricter cancellation policy and for group bookings, separate cancellation policies apply.

Car

Current car rental companies are responsible for booked car rental arrangements. The current terms and conditions for the car rental are stated on the car rental website. The terms and conditions of the car rental company must be taken into account before the on-site signature. In case of any problems during the rental period, the responsible car company must be contacted immediately. Any complaint is handled by the responsible car company.

Complaint

If you are not satisfied with anything regarding the booking, please contact Orient Tours staff within a reasonable time. This will allow us to fix any errors as soon as possible.

Any problems or remarks regarding the implementation of the air travel are conducted directly to the airline.

Have a pleasant Journey!

Orient Tours (Org.nr 559044-5697, Airbone Travels AB)

Rådmansgatan 33

113 58 STOCKHOLM

Tel: +46 8 771 82 22

Mobile:

+46 70 496 04 68 (Don)

+46 70 88 60 777 (Katarina)

Fax:

+46 8 673 09 02 

E-mail:

info@orienttours.se

ORIENT TOURS has made a state travel guarantee at Kammarkollegiet.

 

PRIVACY POLICY

Generally

This site, http://seatsbooking.com., is manufactured and operated by Airbone Travels AB, hereinafter referred to as Orient Tours. These are the terms and conditions of use of this site. By using this site you accept our User Policy in its entirety, as well as the terms of the design the website has at every single opportunity. Orient Tours reserves the right to update and revise the information on this page at any time. Updates made on this site will come into effect immediately upon publication. If you use this site after updates have been published, it is the same as acceptance of these changes.

 Immaterial rights

All content on this site is protected by copyright, trademark law, patent or other intellectual property rights. The material published on the website belongs to Orient Tours, unless otherwise stated. Names, logos, and other brands that identify our products and services belong to us and our affiliated companies’ trademarks and are protected by international trademark law.

It is allowed to print individual pages from the website for your own use. Otherwise, it is forbidden to copy, reproduce, publish, download, send, transmit or distribute any material or information from the Site without prior written permission from Orient Tours.

 Terms of Use

This site may not be used in a manner that causes or may cause damage to the Site or in any other way that prevents or impairers the accessibility of the Site, nor may the Site be used in illegal, wretched, fraudulent or other harmful purpose or activity.

You may not use this site to copy, store, operate, transfer, use, publish, or distribute any material that consists of (or is associated with) spyware, viruses, trojan horse, worm, keystroke logs, rootkit or other malicious software. You may also not use this website for any promotional purposes without Orient Tours written consent.

 Personal integrity

We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters and the use of cookies on this Website. Processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Airbone TravelsAB By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

You give us the right to use, store or otherwise process personal information, such as your name or address, and other information that may be attributed to you. This is because the Orient Tours or Co-operation Company of Orient Tours will be able to provide the services and products available on the site.

Through the purchase of our products, service (s), use of our websites, registration of user accounts or newsletters or by interacting with us, for example, through our official social media pages (third parties such as Facebook, Google, Instagram, etc.), this means that you consent to our collection, storage and use of your personal information as described in this policy. You can withdraw your consent in writing by sending a message about this to the address given below.

It is voluntary to disclose your personal information. If you do not want your personal information to be used for direct marketing, you can either call us at 08-771 8 222, email us at info@orienttours.se or send a letter to Orient Tours, Rådmansgatan 33, 113 58 Stockholm, and notify us this. As a customer, you may, upon written request to us at the above address, obtain information about the personal data that are registered about you and how these data are used. You also have the right to request that we correct or remove incorrect information about you.

The head office

Orient Tours / Airbone Travels AB

Rådmansgatan 33

Tel: +46 (0) 8- 7718222

E-mail: info@orienttours.se

The head office has phone time: Monday to Friday between kl. 9.00 – 18.00 Saturdays between 11.00-15.00. Sundays closed.

Organization Number: 559044-5697

 

Cookies and other types of tracking technology

In order to improve your visit to this site, we collect certain information about you through cookies when using this site. This information is stored on our servers and may include, for example, your operating system, browser version, domain name and IP address, which URL you came from and go to, and which parts of the site you are visiting. This information is mainly used to improve our website.

Most major sites use cookies. Cookies are small text files that contain small amounts of information downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the original website at each subsequent visit, or to another site that recognizes the cookie.

Cookies have a lot of benefits, such as simplifying navigation between the different pages, keeping in mind your settings and presets, helping us understand how our site is used and ultimately also improve your online experience. They can also help control so that the web ads that appear are more consistent with your interests.

You can block the use of cookies in most browsers. However, in some cases, this may cause the site to work worse or not at all, depending on the settings in your browser.

Because we use Google Analytics, your personal information will also be disclosed to Google. Due to this, your personal information may be forwarded to, and stored on, Google’s servers located around the world. Your personal information can thus be managed on a server that is located in a country other than where you live. Google may also transfer your personal information to third parties in cases where required by law or when such third parties treat the information on behalf of Google. Google does not link your IP address with any other personal information that Google may have stored about you.

Links

Links to third-party websites may appear on this site. If you use these links, you will leave the Orient Tours website. Orient Tours has no influence over these sites and is not responsible for the material on them. We encourage you to read the Privacy Policy on such websites before disclosing any information about yourself. Security All information about your credit or debit card numbers, validity and personal information you provide in connection with transactions will be used by Orient Tours or by others on our behalf, to process the transaction. You acknowledge that such personally identifiable information will be processed by us, and if a partner to Orient tours is involved, this data will be processed by such supplier as described in the provider’s privacy policy. You agree that we are not responsible for the collection of information or privacy management at these suppliers or any third party. You agree that any information you provide when making reservations or purchase or request services will be accurate, current and complete. You agree to pay any fees you incur or other users of your account incurred and that payment by credit card or other forms of payment is deducted according to the price / prices applicable at the time of such purchase.We reserve the right, without prior notice, to change the descriptions / images of, or references to products or services on this site, to limit the quantity / availability of the products or services that may be ordered and / or refuse sales to you. We also want to point out those descriptions, images or references to third party products or services do not necessarily mean that such products are supported or recommended by us.

Although Orient Tours takes all reasonable steps to protect your personal information, we cannot guarantee the security of the information you provide when you are online.

Availability of this site

Usually this site is available 24/7 all day. However, we reserve the right to make this site unavailable for any reason (though most of the time is about updates). We cannot be held liable for any damage, loss arising from technical malfunction, interruption, suspension, or removal of this site.

Force majeure

We are exempt from penalties for failure to fulfill certain obligations under the terms of this text if the failure is due to reasons beyond its reasonable control, such as (but not limited to) actions or omissions from government, new or amended legislation, labor market conflict , blockade, strike, fire, flood, sabotage or accident event to a greater extent.

We will investigate all fraud and data fraud and attempt them. We reserve the right to refuse or cancel your purchase in case we have reason to suspect fraud, data malfunction and / or other types of abuse of our site.

Latest updates

No updates have been made yet. This page was published in 2019